Terms Of Service

  1. Impactautotransport.com, Corp. hereafter referred to as Impactautotransport.com is a licensed and insured auto broker.    You, the customer, is entering into a contractual agreement with Impactautotransport.com and is requesting for Impactautotransport.com to arrange for the shipment of the vehicle(s) listed on this contract. Customer understands that Impactautotransport.com will be acting as your agent to assign a carrier to transport the said vehicle(s).

  2. Impactautotransport.com’s Department of Transportation Broker’s License number is 738635.

  3. Customer is responsible to completely disarm the vehicle before transport.

  4. The vehicle(s) may contain up to 50 pounds of soft goods in the trunk only.  Any additional weight may cause you to be subject to extra charges by the carrier.

  5. The carrier will get as close to your door as possible for the pickup and delivery of your vehicle(s). If, for safety reasons they are not able to do so, they will ask you to meet them at a safe location to perform their duties. Customer or his agent, who has been identified in writing to Impactautotransport.com, shall be present at the point of pick up or delivery. If customer or his authorized agent is not present at the time of delivery, the vehicle(s) will be placed in storage at the customer's expense.

  6. Impactautotransport.com does not guarantee a pick up or delivery on a specific date.  Carriers are assigned with estimated pickup and delivery dates.  Impactautotransport.com cannot be held liable for any delays by carriers and does not provide re-imbursement for rescheduled flights, rental cars or any added expense associated with a delay.

  7. Impactautotransport.com does not guarantee transport by any specific driver/carrier. Primary Insurance for your vehicle(s) is provided by the carrier assigned to your move. As a broker, Impactautotransport.com is restricted by law from providing Primary Insurance for your car transport.

  8. Impactautotransport.com will charge a deposit only once a carrier is assigned to pick up the vehicle(s).  The remaining balance on the order must be paid directly to the driver by certified money order, certified check or cash and is the customer's responsibility to have the full payment at that time.  Arrangements may be made to pay the full balance directly to Impactautotransport.com, however this arrangement must be made before the vehicle is picked up.

  9. In the event that damage is caused to the vehicle(s) by the transport carrier, it must be noted at the time of delivery and the customer must sign the inspection report. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received said vehicle in good condition, and that the carrier may not be held responsible for any claim.  Additionally, customer must submit in writing a description of damage, clear pictures, and 2 estimates within ten (10) days of receipt of said vehicle directly to Impact Auto or to the designated carrier for any resolution to be initiated. Impact Auto will not accept responsibility for any negligence of the assigned carrier.  Impactautotransport.com will however assist in any way possible to resolve claim issues with the carrier.  If your vehicle is valued at a higher than market rate, you should purchase a special insurance rider.

  10. All inoperable vehicles must be noted on the contract prior to pick up in order for the rate given to be honored.    Inoperable charges may vary from an additional $50 - $150.  Should vehicle(s) become inoperable during transport, an inop fee of $100 to $200 (depending on vehicle size and/or our discretion) will be due at time of delivery in addition to any other moneys owed.

  11. Impactautotransport.com or its agents will not be responsible for vandalism, acts of god (fire, flooding, hail, sand storm, tornadoes, and earthquakes) or objects flying from the road or sky during transport.  Customer should maintain their own insurance for these reasons.

  12. Customer is responsible for preparing the vehicle(s) for transport, all loose parts fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured.

  13. If damage or theft should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Shipper or his agent MUST check vehicle thoroughly.

  14. Impactautotransport.com and its agents must also be notified of any damage or theft by phone within 24 hours. Shipper must submit in writing a description of damage or theft, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. AAT will support you in this effort should such a problem occur, but in no way will AAT accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider.

  15. Any claim or controversy arising from or relating to this agreement, or the performance or breach thereof, shall be subject to the jurisdiction of Broward County, Hallandale, Florida. Customer waives any right to judicature of this matter at any other location. Impactautotransport.com can only be liable for up to the amount of the deposit located on your quotation. In no case can Impactautotransport.com be held liable for the designated carrier's damage.

  16. Any refusal of allowing Impactautotransport.com and or the contract carrier to provide its services or any vehicle that is not prepared for pick up on the scheduled date will cause the customer to forfeit their payment and in addition, will be charged a dry run fee of $250.00 on the credit card used for the initial payment.   If the customer chooses to continue with the order, a rescheduling fee of $150.00 will be charged in addition to the initial payment already paid.

  17. Customer agrees to give exclusivity to Impactautotransport.com from the time that the order is placed until (7) days after the first available date listed on the contract.  If the order is canceled during this time frame, customer agreed to pay a $100.00 cancellation fee.

  18. All prices given for international transports arriving in designated foreign country will be for door to port transport unless otherwise noted.  Impactautotransport.com will not be responsible for demurrage at any port facility.  No personal items may be placed in vehicles that are being shipped overseas.  Vehicles arriving at the Matson Port must arrive clean and with no damage to windshield.

  19. The agreed upon payment amount will be charged to the credit card provided by the customer once a carrier is assigned to transport the vehicle(s).  All payments are non-refundable once a carrier is assigned and full payment may be retained and considered earned by Impactautotransport.com.  In addition, a cancellation fee of $100.00 will be charged if the order is cancelled after a carrier is scheduled.

  20. By either submitting your order online, sending us your order by phone, fax or by email, Impactautotransport.com understands that you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on our web site.